UNANSWERED COMPLAINT GUIDE
Company ignoring your complaint
Practical UK steps when a company has not answered your complaint: organise the evidence, follow up clearly and identify the correct escalation route.
Read the guide →FREE UK COMPLAINT GUIDES
Turn an unresolved complaint into a clear next step.
Practical, evidence-first guidance for chasing a response, escalating a complaint and preparing documents that another person can follow.
COMPLAINT ESCALATION GUIDE
How to escalate a complaint
A practical UK complaint-escalation process: internal review, final response, evidence preparation and the correct Ombudsman or ADR route.
Read the guide →REFUND COMPLAINT GUIDE
Company refusing a refund
How to challenge a refused refund in the UK: identify the purchase, preserve the evidence, explain the remedy and use the correct escalation route.
Read the guide →COMPLAINT LETTER GUIDE
Formal complaint letter
A practical structure for a formal complaint letter: clear facts, chronology, evidence references, requested outcome and a professional close.
Read the guide →EVIDENCE ORGANISATION GUIDE
Complaint evidence checklist
A UK complaint evidence checklist covering correspondence, receipts, screenshots, chronology, losses, file labels and privacy-safe organisation.
Read the guide →FINANCIAL COMPLAINT GUIDE
Financial Ombudsman complaint
How to prepare a clear financial complaint: the business’s final response, chronology, evidence, impact and the free Financial Ombudsman route.
Read the guide →LEGAL SERVICE COMPLAINT GUIDE
Legal Ombudsman complaint
How to organise a complaint about a legal service provider, including the provider’s response, chronology, costs records and the free Legal Ombudsman route.
Read the guide →WORKPLACE COMPLAINT PREPARATION
Workplace grievance evidence
Prepare a workplace grievance with a clear account, dated events, relevant emails and a specific outcome. Includes an evidence checklist and fictional example.
Read the guide →COMPLAINT CHRONOLOGY GUIDE
Build a complaint timeline
Turn emails, calls and documents into a dated complaint timeline. See a fictional chronology example and learn how to link events to supporting evidence.
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10DAMAGED GOODS · PRACTICAL GUIDE
Evidence for a damaged delivery
Photographs, order records and emails can tell different parts of the story. Here is how to organise them into a clear damaged-goods complaint.
Read the guide →
11UNRESOLVED COMPLAINTS · PRACTICAL GUIDE
Respond to an incomplete complaint reply
A reply is not always a resolution. Identify what remains unanswered, connect it to your evidence and keep a clear record of your next response.
Read the guide →WHEN THE FACTS ARE SCATTERED
Organise the complaint, timeline and evidence in one place.
ProofPackAI creates a structured complaint pack from the information you provide. Review your case checks before deciding whether to purchase the finished documents.
£9.99one completed case · no subscriptionBuild my complaint pack →
ProofPackAI is independent. It is not a law firm and is not affiliated with any organisation, Ombudsman or regulator. Ombudsman services themselves are free to use.